0 FAQs - Rindle Waves®

FAQs

Q: WHAT IS A SOUND WAVE ART PRINT?
A: This is a great question!  
Sound Wave Art is made from taking any sound and converting it into a visual display of the volume and sound. 

we take your audio, be it your own voice, a baby's heartbeat, your favorite song and convert it to your visual representation 
at sound to make your custom piece.  Every sound wave is completely unique!

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Q: WHAT IS THE PROCESS OF MAKING MY CUSTOM PIECE?
A:  Here is our process!  Check out this link as well for HOW-TO-ORDER-STEPS
1) Choose the listing that suits your need  -

     {single or multiple audio recording sound waves, add a photo, type of surface you wish to print, etc. }
2) Place your order.  Upload personal audio and/or photo  or fill in the song info in the order questions.
3) You can also send audio or photo to me via email: order.rindlewaves@gmail.com.  
     Choose from our color scheme options, or opt for a custom colors look!  Also add in lettering options and font of your choice.
Based on this info, we get started on making your custom sound wave & produce you proofs.  Proofs are emailed out to you to view.4) Together we confirm the sound wave design.  ***Proofs can go back & forth between us until you are 100% satisfied with the look! 

5) Once finalized - We format your custom print & start the printing process (1-4 day process) or digital download delivery (24-48 hour process).
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Q: WHAT AUDIO CAN I USE TO MAKE MY CUSTOM ART PRINT?
A: This is a frequent question!  
-We can make a custom print using PERSONAL AUDIO ie. a voice recording from a phone app, audio from a video (a baby heartbeat from a sonogram setting), a voice message from a loved one. 

-We can also use a PHOTO from a sonogram picture of the heartbeat, to make a custom piece! 

-We also make prints from SONGS - as we can be given a link to a song from a public site like YouTube, or a song file from a buyer.  
We can make QR codes as well - that can be scanned and the audio played. 
Due to piracy laws Rindle Waves will not copy and share copyrighted music which are downloaded through private music sites or copyright music provided to Rindle Waves through a personal link. Any music shared with purchasers are accessed only by public websites accessible outside of Rindle Waves, like YouTube. 
Spotify or Apple Music music links are not accepted. Our source for any music audio is not with the paid subscriptions listed above.
We ask you to share the name and artist or the universally accepted YouTube link for the audio you are requesting.
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Q:  WHAT PROFESSIONAL PRINT OPTIONS DO YOU OFFER?
A:  Here are the 6 Print options I offer! All are professional grade & offer superb quality.  I also offer Professional Framing! 
      (you can see more detailed info under my "Options We Offer" tab.

1) Paper Prints
My fine art archival quality paper prints are printed on custom paper with pigment based giclée inks. 
Your custom Sound Wave Art has a breathtaking elegant finish with this option.
2) Canvas Gallery Wraps
Genuine Artist Canvas with 1-1/4" depth, archival giclée inks, UV protection, durable construction 
with tight corners. These come ready to hang!
4) Wooden Prints

Genuine birch wood prints.  The Ink is embedded into the wood serfice providing a beautifl look and smooth finish.
Comes ready to hang and enjoy for years to come.
5) Metal Prints

Our metal prints are a lovely option.  Smooth and sleek.   Enjoy 6 look options.
6) Blanket Prints

Soft, plush, unique.  We cant say enough about our custom blankets.  These take keepsake to a while new level.
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Q: DO YOU OFFER FRAMING?
A: Most Definitely!!! 
Rindle Waves does offer professional framing of our prints.  

Our Giclee Ink Paper prints can be framed in modern styling.
This print has a small lip over the canvas, stands off the wall about 1.5 inches - smooth and bold. 
Colors -  (shown in product listings and frame options page).  

Our Stretched Canvas options can be framed for you with a modern floater style frame.  The Canvas is recessed with a space 
between the canvas and the frame - as the floater style adds the special detail.  Stands off the wall 1.5 inches.  
Smooth and Bold. Colors - (shown in product listings and frame options page).  

With exception of my stretched Canvas prints - which come with finished backs with and hanging hardware ,
all other prints ordered will require framing by you, once received.  
This leaves the options open for you in regards to color and styling you want. I have my customers interest in mind 
and want to have options always open for you!

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Q:  WHEN WILL I GET MY ORDER?
A: Here is our working timeline!
Once I receive your audio and order info via email I have a 1-4 business day window to make you your proofs. 

My goal is always 24 hour turn around once ordered. 

Proof process will go back & fourth. Once we finalize the look of your custom print - 
digital downloads are sent to you within 24-48 hours after we finalize look and design.

Tracking numbers are provided via and email from Rindle Waves.

Note - Holiday season there is an increased in production time by 3-5 days.

ORDERS WITHIN THE USA-
Mail out to you 1-4 days once your proof has been finalized
UPS Ground, FedEx, USPS

ORDERS TO CANADA-
Mail out to you 1-4 days once your proof has been finalized
UPS Ground to the Canadian Postal service where it receives a Canadian Tracking Number (up to 15 days delivery after shipped)
FedEx, USPS - international


INTERNATIONAL ORDERS -
Mail out approximately 1-4 days after the proof has been finalized
Ships via USPS (up to 30 days for international shipping due to customs delays )
Buyer is responsible for all customs charges. 

Expedited shipping options are also offered! 
1) UPS 2 Day Air
2) UPS Overnight Shipping
3) FedEx Expedite
4) USPS Priority

Once your order ships, Rindle Waves is no longer in control of the order - as it is in the hands of the UPS/USPS.  Thank you for understanding!

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Q:  HOW OFTEN ARE WE IN CONTACT AFTER PURCHASE?
A: This is a great question!

Initially we are back & forth with you a lot. 
The poof making & approval phase can be tedious with lots of changes & such made to your print until it's perfect!

Once approved, printing starts the first business day. This phase can take up to 1-4  days!
In case of reprint needed. This also allows for adequate drying time before shipment. 
We want it perfect for you! 

Once complete & shipped, we will send out a email to you with a tracking number included. 

That's, that!

Depending on urgency and need,  we also keep a close eye on tracking of orders - especially when I know there is a deadline for receiving it! 
Rindle Waves has no control over the mail speed, weather delays, hold-ups etc... but we are confident for national orders a 3-5 day shipping time is standard.

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Q:  HOW DO YOU HANDLE RETURNS, EXCHANGES AND CREDITS?
A:  Unfortunately custom & personalized orders are not eligible for refund or exchange - This is due to the nature of my work. 

But we are ALWAYS willing to work with our buyers to assure you get exactly what you envision, want, & deserve as a valued customer!

***Depending on problem or issue we will certainly provide refund for what we feel is valid. Our intention is to always provided the best product & best service but like all things, nothing is fool proof of all mistakes or errors, so will happily remedy any issue requiring such action!

Size Guide

Don't see a size you want ?  
Message us as we can definitely make
custom sizes upon request!