Wedding Package - Terms and Conditions

In the following Terms and Conditions of Rindle Waves | Wedding Package/Sets : “The clients” shall be those persons defined as bride and/or groom. These terms & conditions cannot be varied in any way by the clients unless such conditions are expressly agreed by the sound wave maker in writing. 

1. COPYRIGHT

i. The copyright Designs and Patents Acts assign the copyright of Rindle Waves.  

2. DISPLAY

i. The client(s) hereby allow(s) Rindle Waves to display any photograph, sound wave pieces, etc covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, sample albums etc. 

3. PAYMENT

i. Payment to be received at the time of purchase.

ii. Packages over $600 can be paid in payment plans as offered with each listing. 

4. FORCE MAJEURE

i. In the very unlikely events of cancellation by Rindle Waves, liability shall be limited to a full refund of any fees paid. 

ii. If any such issue were to occur - a timely and open notification of such issue would be made know as soon as Rindle Waves, would become aware.  

5. DIGITAL NEGATIVE FILES

i. Proofs set to the client are property of the sound art maker and considered intellectual property.  They are not subject to personal printing or reproduction.

6. DEADLINE TO ORDER

i. For orders - as GIFTS that would be needed BEFORE the event - Rindle Waves requests a 3 week window to receive the order, design, send the client proofs, receive approval of proofs by the client, physically produce the piece(s) and ship out to the client.

ii.  There is an option to EXPEDITE - but this would be limited to a 2 week period before event date. 

7. CANCELLATION / REFUND

i. If the client(s) should want to cancel an order the following cancellation steps are noted:

  • If proofs have already been created and sent to the buyer - a fee of $100 will be retained for the time and design efforts put into the piece.  This is a standard for all pieces made by Rindle Wave policy - that are not that of wedding packages.   

  • If proofs have not yet been started in the design process or sent to the buyer - the order can be canceled for full refund. 

  • Once proofs are approved by the client - the pieces are moved to production and made exactly as seen in the proofs.  Mistakes in lettering or issues noted once the pieces are received in hand regarding design, that was approved via the proofs are not subject to refund.  This is why all wedding package orders do receive proofs for approval prior to us moving the pieces to production.  *Note that screen calibration and color variations can differ. 

8. TIMELINE AND PROCESS

i. Once wedding packages are ordered - we receive the pieces in our queue as special pieces to start asap.  Some packages include pieces that are made BEFORE the special event and some are made AFTER. 

  • PROOFS: 2-5 business days to design and send proofs to you via email. 
  • PRODUCTION: Once proofs are approved, production is appx 1-5 business days.
  • SHIPPING: Standard shipping - is 1-5 business days to receive. Expedite is available. 
Please see Order Deadlines:  GIFTS that would be needed BEFORE the event - Rindle Waves requests at least a 3 week window to receive the order, design, send the client proofs, receive approval of proofs by the client, physically produce the piece(s) and ship out to the client. 

ii.  There is an option to EXPEDITE - but this would be limited to a 2 week period before event date. 

iii.  Pieces that are to be designed AFTER the wedding events - using the photos you wish to incorporated - will be done so once photos are received.  Rindle Waves will reach out to the client via email from order@rindlewaves.com in 2-3 weeks time after the scheduled wedding date - to follows up on the wedding photo(s) to use in making your custom piece.  We will reach out via email first and then via phone if no reply is received after 2 days time. 

9. DELIVERY

i. All pieces are designed by Rindle Waves locally in the Houston area.  Various pieces, are produced across the country by artisan quality makers with the best of the best quality products and ship directly to the client, via FedEx, USP, and USPS services.  Tracking numbers are assigned to all orders once they ship and the client will receive an email notification once dispatched.